2월 15일 p.101~

p.101

No matter what your level in an organization, just by asking some well-placed questions, you can soon control the meeting, "What are our goals here?" you might say in nonthreatening way. "What's the problem?" you might say tactfully. You might offer to write these up on the board, asking permission to do so. Soon you will control the meeting.

 

p.102

Great negotiators have a firm grasp of the obvious, and they say it. So you need to be direct about naming bad behavior. "Is it necessary for you to be shouting at me?" you might ask. Or "I promise to try hard to never interrupt you. May I have the same consideration?" Remember, these are tools you can use often with hard bargainers who don't seem to get the concept of relationships and are trying to undermine you.